Who can use this
A signed-in account.
Steps
- Open Dashboard → Account → Plan and billing.
- Read Current plan and the paid-access end date, when a paid period is recorded.
- Open Payment history to see recorded completed membership payments, their USD amount and payment date.
- For a listed payment, open Ask for a refund review, explain the reason and select Send refund request.
- Check the Cancellation & Refund Policy for the current rules. A request is reviewed; it does not send an automatic refund.
What happens next
You can inspect the account's recorded membership and completed payments without treating an unconfirmed checkout return as paid access.
Common problems
- A recent payment is missing.
- Wait briefly and refresh once. If it remains missing, contact support with the date and provider reference—never send full payment credentials.
- The plan differs from checkout.
- Do not pay again. Contact support so the separate verified provider notification can be checked.