Who can use this
Visitors and members on any plan can use this guide. You do not need to sign in or buy a membership to contact support.
Steps
- Search this Help Centre using the task, page name or error wording.
- Check Platform Status if the problem affects more than one page or looks like a service interruption.
Choose the right support category and protect private information when asking for help. - For community content, use the in-context report option whenever it is available.
- Open Contact My Blurbly for account, privacy, safety, Author or Influencer help.
- Describe what you tried, the page address, what you expected and what happened. Include a safe screenshot only if it contains no private data.
What happens next
You either solve the issue with a current guide or provide enough safe context for support to investigate.
Common problems
- The browser check has not finished.
- Wait for the check to finish before sending, or use Retry browser check if it is offered. If an error appears, follow the message and keep a copy of your text before trying again. Wait for a support reference before assuming your request was received.
- The issue involves immediate safety risk.
- Use the closest in-product report/block control and follow the Safety page guidance. Contact local emergency services when there is an immediate real-world danger.